Assistant Branch Manager Mr. J. Gascoine, O2 Store, 4 Bakers Lane, Lichfield, Stafforshire, WS13 6NF [Branch # 0337]
I would hereby like to refer to the above.
I had recently experienced a few niggling problems with my smartphone, a Blackberry Curve, so I took the trouble to pay a visit to the Lichfield branch of my network provider O2. I undertook to do that on a couple of occasions as I needed advice on certain matters pertaining to my relatively newly acquired smartphone. I was greeted in the branch on both occasions by the branch's assistant manager, Mr. Jamie Gascoine. He was thoroughly professional and patient even though both my visits were near closing time and I am certain that the gentleman was looking forward to relaxing after an exhausting slog since the morning, not that he gave any indication of that.
Mr. Gascoine listened attentively to both my queries and then came up with solutions for them ever so promptly. His dedication to his job and the responsibility it entails is most refreshing in this day and age when many a so-called manager opt for the "going through the motions" route. I re-iterate that the type of optimal professionalism upheld by O2's representative is an invaluable asset that will only serve to enhance my high regard for the so far altogether flawless service that the O2 network has provided to me during my short but rewarding period as their customer.
The day I distanced myself from the inefficiency and permanent state of befuddlement on the part of the "3" network is the day my mobile phone usage became a source of fulfilment again. I shall gladly proceed to recommend Mr. Gascoine to any friend on the O2 network who might be in need of advice on how to tackle the intricacies of smartphones' technological motorway. I shall also earnestly recommend this company to my long list of associates as I have not to date experienced better customer interaction courtesy of any other network.
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