Assistant Branch Manager Mr. J. Gascoine, O2 Store, 4 Bakers Lane, Lichfield, Stafforshire, WS13 6NF [Branch # 0337]
I would hereby like to refer to the above.
I had recently experienced a few niggling problems with my smartphone, a Blackberry Curve, so I took the trouble to pay a visit to the Lichfield branch of my network provider O2. I undertook to do that on a couple of occasions as I needed advice on certain matters pertaining to my relatively newly acquired smartphone. I was greeted in the branch on both occasions by the branch's assistant manager, Mr. Jamie Gascoine. He was thoroughly professional and patient even though both my visits were near closing time and I am certain that the gentleman was looking forward to relaxing after an exhausting slog since the morning, not that he gave any indication of that.
Mr. Gascoine listened attentively to both my queries and then came up with solutions for them ever so promptly. His dedication to his job and the responsibility it entails is most refreshing in this day and age when many a so-called manager opt for the "going through the motions" route. I re-iterate that the type of optimal professionalism upheld by O2's representative is an invaluable asset that will only serve to enhance my high regard for the so far altogether flawless service that the O2 network has provided to me during my short but rewarding period as their customer.
The day I distanced myself from the inefficiency and permanent state of befuddlement on the part of the "3" network is the day my mobile phone usage became a source of fulfilment again. I shall gladly proceed to recommend Mr. Gascoine to any friend on the O2 network who might be in need of advice on how to tackle the intricacies of smartphones' technological motorway. I shall also earnestly recommend this company to my long list of associates as I have not to date experienced better customer interaction courtesy of any other network.
Thursday, 18 November 2010
"Apres Bar in Bird Street, Lichfield City Centre And Its Meticulous Striving For Unparalleled Nous For Customer Service" by Steven Ilchev, Staffs
I would hereby like to convey to all appreciators of sophisticated nights out my impressions of the standard of service that I was the recipient of at Lichfield's atmospheric Apres Bar on Sunday evening, November 14th 2010.
I happened to wander into the customarily immaculately maintained establishment in Bird Street, Lichfield City Centre after a long hard toil in the South-East throughout the aforementioned day and it was profoundly pleasant to be promptly attended to by the unmistakably articulate and eloquent staff member Emma. The evening was somewhat frosty and I was fatigued, therefore I was hardly the most inspirational or uplifting customer within the far classier than myself establishment's confines. However, that did not deter said staff member from bearing up with me as I took my time to decide what meal I would select from the versatile menu before my gluttonous ocular wishing well. I can imagine the stress that I must have transferred onto the staff as the kitchen was about to close but I have this mildly unholy tendency to labour a thought or two when it comes to determining my meal - a corpulent amoeba's priority. I apologised to Emma who responded with a smile and made me feel absolutely welcome. She did of course make me aware that I had eight minutes before closing time which was very professional of her so I had just about sufficient time to make up my sluggish mind. In the meantime, more punters streamed in and Apres' team of unimpeachable professionals continued to multi-task while I still grappled with my choice. Not once did they even hint that I should hurry up (for what it's worth, I should have) in any shape or form. On the contrary, they made me feel even more like a special customer which is not very common in this day and age of unbridled stress.
I eventually settled on a delicious-sounding and refreshingly uncommon pizza with hoisin sauce and Emma very intuitively suggested a side order and jocularly (and there's plenty of truth in jest) she figured out that I would be a curly fries person. I nodded with a smile and she said that I would savour Apres' special curly fries with immeasurable delight. She was not wrong at all. I did not have to wait a long time at all for my food as I sat comfortably in the cosy eating area with all the condiments already provided and my pint of Smooth perfectly presented. The speed of the kitchen's food preparation was infallibly matched by presentation and succulence. It was an utterly magnificent way to kick back late on a Sunday evening and for that I am ever so grateful to Apres of Lichfield's staff.
I firmly believe that Apres' entire team is a glowing credit to Lichfield's entertainment industry and their pleasantly heartwarming service with a genuine smile is inspirational to frequenters who should waste no time in recommending this trendy landmark to their relatives, close friends and others. I, for one, will never have an ounce of hesitation to point friends, associates, relatives, and many an acquaintance in the direction of this most welcoming venue and I shall proceed to do it with an exponential degree of enthusiasm.
I look forward to many further genial interactions and memorable episodes within the esteemed social jungle's parameters known as Apres Bar Lichfield.
I happened to wander into the customarily immaculately maintained establishment in Bird Street, Lichfield City Centre after a long hard toil in the South-East throughout the aforementioned day and it was profoundly pleasant to be promptly attended to by the unmistakably articulate and eloquent staff member Emma. The evening was somewhat frosty and I was fatigued, therefore I was hardly the most inspirational or uplifting customer within the far classier than myself establishment's confines. However, that did not deter said staff member from bearing up with me as I took my time to decide what meal I would select from the versatile menu before my gluttonous ocular wishing well. I can imagine the stress that I must have transferred onto the staff as the kitchen was about to close but I have this mildly unholy tendency to labour a thought or two when it comes to determining my meal - a corpulent amoeba's priority. I apologised to Emma who responded with a smile and made me feel absolutely welcome. She did of course make me aware that I had eight minutes before closing time which was very professional of her so I had just about sufficient time to make up my sluggish mind. In the meantime, more punters streamed in and Apres' team of unimpeachable professionals continued to multi-task while I still grappled with my choice. Not once did they even hint that I should hurry up (for what it's worth, I should have) in any shape or form. On the contrary, they made me feel even more like a special customer which is not very common in this day and age of unbridled stress.
I eventually settled on a delicious-sounding and refreshingly uncommon pizza with hoisin sauce and Emma very intuitively suggested a side order and jocularly (and there's plenty of truth in jest) she figured out that I would be a curly fries person. I nodded with a smile and she said that I would savour Apres' special curly fries with immeasurable delight. She was not wrong at all. I did not have to wait a long time at all for my food as I sat comfortably in the cosy eating area with all the condiments already provided and my pint of Smooth perfectly presented. The speed of the kitchen's food preparation was infallibly matched by presentation and succulence. It was an utterly magnificent way to kick back late on a Sunday evening and for that I am ever so grateful to Apres of Lichfield's staff.
I firmly believe that Apres' entire team is a glowing credit to Lichfield's entertainment industry and their pleasantly heartwarming service with a genuine smile is inspirational to frequenters who should waste no time in recommending this trendy landmark to their relatives, close friends and others. I, for one, will never have an ounce of hesitation to point friends, associates, relatives, and many an acquaintance in the direction of this most welcoming venue and I shall proceed to do it with an exponential degree of enthusiasm.
I look forward to many further genial interactions and memorable episodes within the esteemed social jungle's parameters known as Apres Bar Lichfield.
Subscribe to:
Posts (Atom)
